Reliable and Responsive: Lanran Tech’s Comprehensive After-Sales Support
Ensuring the seamless operation of Bipolar Membrane Electrodialysis (BPED) systems is a top priority at Lanran Tech. To guarantee that customers receive the highest level of support, we provide a comprehensive after-sales service system, ensuring timely and effective solutions to any technical challenges encountered during system operation.
1. Professional Technical Support
Lanran Tech has assembled a dedicated after-sales service team with extensive industry experience and specialized expertise. Our professionals are trained to diagnose and resolve issues, offering technical support for system commissioning, maintenance, and troubleshooting. With a rapid response mechanism, we minimize downtime and ensure that customer operations remain uninterrupted. Our team undergoes regular training to stay up to date with the latest BPED advancements, enabling them to address complex challenges efficiently.
2. Preventive Maintenance & Remote Monitoring
To ensure long-term system stability, Lanran Tech integrates IoT-based real-time monitoring for proactive maintenance. In addition, we conduct regular on-site inspections, where our engineers assess key components such as equipment performance, pipeline integrity, and electrical connections. By identifying and resolving potential issues early, we prevent operational disruptions.
We also provide comprehensive training programs, equipping customers with the knowledge to operate and maintain BPED systems correctly, ultimately extending the equipment’s lifespan and enhancing efficiency.
3. Spare Parts Supply & Long-Term Technical Support
Lanran Tech maintains a well-stocked spare parts inventory, ensuring that replacement components are readily available when needed. All spare parts undergo strict quality inspections, guaranteeing performance equivalent to original components. Furthermore, our long-term technical support services allow customers to consult our experts at any time for guidance and troubleshooting, ensuring smooth system operation.
Customer Success Story: Rapid Response and Problem Resolution
In August 2022, a BPED customer in Anhui, China, reported an issue with elevated sulfate levels in the alkali chamber, which directly affected product quality. Lanran Tech’s after-sales team took immediate action:
✅ Swift Diagnosis: Within 48 hours, our technical team arrived on-site, conducted membrane stack analysis and water quality tests, and identified excess multivalent metal ions causing cation membrane damage as the root cause.
✅ Efficient Repair: We urgently deployed new membrane stacks, optimized the ion exchange regeneration process (switching to hydrochloric acid regeneration), and implemented a hardness monitoring system, ensuring inlet water hardness remained ≤0.5 mg/L.
✅ System Optimization: By adjusting operational parameters, controlling lithium concentration, and regulating alkali replenishment, sulfate levels were successfully reduced to ≤0.4 g/L. The system’s output was restored to 3.5 m³/h (design capacity), ensuring compliance with product quality standards.
Commitment to Excellence
At Lanran Tech, exceptional after-sales service is more than just technical support. Together, we are driving the application of Bipolar Membrane Electrodialysis (BPED) technology in the resource recovery of wastewater from battery dismantling and recycling, as well as the battery production process, promoting a circular economy in the lithium battery industry and fostering sustainable development.
We will continue to strive to provide customers with higher-quality products and services. Lanran Technology will always adhere to a customer-centric approach, continuously innovating and delivering excellent services, ensuring stable, clean, and sustainable production, and supporting the development of a circular economy for our clients.
For inquiries or technical support, contact Lanran Tech—your trusted partner in BPED technology.
